All bookings may be done on our website under the section "CLASSES" or through the HIITREBEL APP which may be downloaded on the IOS and Android app stores. 

• Bookings are subject to availability and are done on a first booked, first served basis. Once a class is fully booked, you will have the option to waitlist yourself for the class, and will be notified by email should someone cancel out from that class. Please be advised that we are unable to guarantee a spot in any and every class, as all classes have a maximum capacity for safety reasons, and once this capacity is reached, your only option will be to waitlist yourself. You may not transfer your spot to someone else as there is a priority of booking via the waitlist, so if you cannot make it, then you will need to pay a penalty if you have not cancelled as per the terms listed out in this T&C list. This is done to ensure the best possible experience for all, whilst complying with our internal SOPs for safety. 

• Should you wish to cancel your booking, please ensure you do so at least 8 hours or more before your class starts. Failure to do so will result in you forfeiting your credit on a package, or being charged a penalty of RM30 if you are on a unlimited or FREE HIIT class ADD ON membership. 

• Should the studio need to cancel any class for any reason whatsoever, your credit will be refunded immediately.

• In the event that you arrive late for any class, you will be refused entry and forfeit your credit on a package or be charged a penalty for missing the class of RM30. In order to ensure the best possible experience, you are advised to arrive 20 minutes before the start of your session. Arriving just before the start of your class and expecting to get in will result in a disappointing experience so please ensure that you plan your visit accordingly. Please also note that late arrivals will not be allowed to attend the session, and also not be allowed to use the facility, including but not limited to the change rooms. 

• If it is your first visit to the club, we strongly encourage you to anticipate arriving even earlier as you may have difficulty locating the studio on your first visit as you have never been. To assist you, we have created some short videos to guide you on the easiest way to get to our studio and these can be seen on our Social Media platforms, namely Facebook and Instagram pages. 

• If you would like to freeze your package, you may do so by paying a freezing fee of RM30 every 2 weeks, or RM60 every 4 weeks. 

• For any additional questions or enquiries, please reach out to our Customer Service Team at enquiries@hiitrebel.com 

  
  

PERSONAL TRAINING BOOKINGS, CANELLATIONS AND VALIDITY

• ​All Personal Training Packages have a validity within which all sessions need to be used. Once the validity expires, the remaining sessions will be burnt. Meaning, unused sessions will be forfeited.  

• Extensions to PT packages may be requested and upon management approval, session validities may be extended. For medical or work related matters, the freezing of sessions fee may be waived. The freezing fee for PT packages is RM60 for up to 2 weeks.

• Cancellation of booked sessions may be done according to the terms of your packages. If you cancel a session within the cancellation window, you will forfeit the session. For example, if your cancellation window is 4hrs and you cancel 3hrs before your session, or don’t turn up, you will forfeit the session.

• Sessions start and finish at the agreed time. If you arrive late for a session, you will be entitled to the remaining time left of your session. For example, if your session is 60 minutes and you arrive 15 minutes late, then you will be entitled to 45 minutes of the remainder of your session. Should your Personal Trainer arrive late for the session, an additional complimentary credit will be conducted on top of the session held.

• Packages may only be transferred to another person upon written approval from HIITREBEL Management.

• All packages are non-refundable.

• All approvals need to be done in writing, and not verbally.  

24hr GYM

• ​All membership options renew automatically at the end of each cycle. Upon joining, you authorise HIITRebel to continue renewing your membership until you cancel.   

• Cancellations may be done via WhatsApp, e-mail or DM to our Instagram platform. If not written request is made, the subscription will renew automatically.

• All payments made are non-refundable.

• HIITRebel Training Club strictly prohibits external trainers conducting Personal Training Sessions within the premises. Furthermore the company also reserves the right to terminate any subscription of any member who uses the gym to find new clients.